Last Updated May 16, 2018
Mindyra is a care management analytics company that provides behavioral care clinical support solutions (the “Services”). When you use the Services, or access Mindyra’s website, http://www.mindyra.com/, (the “Website”) you will share some information with us.
What Information Do We Collect?
A) Information You Provide To Us in Connection with Use of Services
We collect information that you voluntarily provide us when you use the Services. (We note that this section of the Policy does not apply to those who are general users of the Website only.) In order for you to use the Services, we may ask you to register and provide information to us. This information may include your name, e-mail address, user ID, mailing address and telephone number. Finally, we may also collect demographic information such as your age, gender, zip code/postal code, and any information that you submit in response to your use of the Services.
Whenever you enter information to use the Services, that information is stored and accessible to us for future use. For example, we may use your account and e-mail address to communicate with you about the Services.
If you share information that you provide to us with someone else, whether a practitioner or other individual, you acknowledge and accept responsibility for your decision to provide such individual with access to potentially sensitive or confidential information. Whether you are a patient of a practitioner who recommends the Services, a family member/guardian of such a patient or a practitioner, we are not responsible for the information you share with others.
B) Other Information We Collect
When you use the Website and/or the Services, we may track information on how you interact and use the Website and/or the Services through server log information, cookies and other similar tools of Internet tracking.
How Do We Use Your Information?
We use the information we collect to optimize your experience with the Website and the Services. Specifically, we use the information in the following manner:
Internal Purposes. We may use your information for various internal purposes. We will store data for as long as it is necessary to provide the Services, provide for legal protections, or as otherwise required by applicable laws and regulations.
De-identified Information. We may provide de-identified information about you and others, such as usage information and trends, to third parties. This information, commonly referred to as “Aggregate Data,” or “De-identified Data”, is pooled information of many individuals, and is stripped of any data that could potentially identify you as an individual. This information is commonly used for research purposes.
Algorithms/Analytics. We may use your information to develop certain analytic or algorithmic information for our future use.
Customer Support. We may use your information to provide, improve and develop the Website and/or the Services, as well as responding to any issues you may have while using the Website and/or the Services.
Research. We may use your information to monitor and analyze trends and usage of the Website and/or the Services.
Legal Purposes. We may use the information we collect to investigate or address claims or disputes relating to your use of the Website or the Services, or as otherwise allowed by applicable law.
How is Your Information Shared?
Business Affiliates, Vendors and Consultants. We may share your information with any business affiliates, vendors, consultants, marketing partners, research firms, and other service providers or business partners as necessary to provide the Website and/or the Services.
Potential New Owner. We may share Aggregate/De-identified Data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
How Do You Update, Disable, or Delete Your Information?
We Want you to be in control of your information. If you are a user of the Service, you can manage the information that you provided to us by updating your profile at any time under you account settings.
If you are using the Services at the recommendation of your practitioner and you no longer wish to use the Services, you may contact Mindyra to disable your account; however, you should be aware that your practitioner may retain information about you in your medical record.
Disabling your account does not notify us that you no longer wish to receive communications from us. Additionally, you should be aware that it is not always possible to completely remove or modify information in our databases. If you no longer wish to receive communications from us, please unsubscribe and opt-out of receiving these communications by using the link in an e-mail communication. Please understand that your ability to opt out from receiving marketing and promotional communications does not change our right to contact you regarding your use of the Website or the Services.
How Is Your Information Maintained?
We store all user information on a cloud server, and such information is encrypted both in transit and at rest.
Links to Third Party Services
We recognize the importance of our customers’ information and strive to protect the security of your information. In so doing, we take reasonable technical safeguards to protect the confidentiality, integrity and availability of your information. Moreover, our employees are educated on the importance of our privacy and security policies and must comply with them. However, despite our efforts, there is always some risk that an unauthorized party may inappropriately infiltrate security systems that are in place or that electronic transmissions of your information may be intercepted. Please keep this in mind when using the Services and the Website.
Children’s Personal Information
The Website and the Services are not directed to children under the age of 13, and we do not knowingly collect information from children under 13, unless, however, the information is provided by a child’s parent and/or guardian.
As a provider of services and technology to the healthcare industry, we are often a business associate of covered entities (health care providers, health plans and/or health care clearinghouses). Under HIPAA, each covered entity is required to provide its patients with a Notice of Privacy Practices. To the extent that an affiliate of ours is a covered entity, a Notice of Privacy Practices should be provided to each patient or made available to each patient. However, any such Notice of Privacy Practices is not related to any practice described in this Policy.
Our Policy may change from time to time. We will always post an up-to-date version on our Website, with the latest revision date posted at the top of the page. We encourage you to periodically review this policy to see if any changes affect you.
We regularly review our compliance with this Policy. If you have any questions, please contact us at: firstname.lastname@example.org